ACSI

Customer Satisfaction is Our Goal

In the 1st quarter of 2018, CGEMC received an American Customer Satisfaction Index (ACSI) score of 85 out of 100.Central Georgia Electric Membership Corporation uses the ACSI to measure our effectiveness in serving customer-owners. The ACSI is a nationally recognized measurement tool that takes feedback from customers and uses that data to develop a Customer Satisfaction (ACSI) score, which is calculated based on three attributes: overall satisfaction, confirmation of expectations, and comparison to an ideal utility company.

Your Satisfaction is Our Priority

A great deal of planning, equipment, staff, and training is needed to provide safe, reliable electricity to those we serve. We want to ensure our customer-owners feel good about the services we provide. Central Georgia Electric Membership Corporation uses the American Customer Satisfaction Index (ACSI) to measure our effectiveness in serving customer-owners. The ACSI is a nationally recognized measurement tool that takes feedback from customers and uses that data to develop an overall satisfaction score.